Comments: Eva Miñoza
Super well-trained staff.
Great sea view...Michelle Solon
Best place and resort in Cebu. Awesome facilities, nice rooms, good food outlets (tides breakfast is awesome!), beaches and other beach activities. It's great place for families! My most favourite place in cebu.MJoy D.S.
Awesome experience esp the Ocean View Wing. Fantastic service. No wonder Shangri-la Mactan is always fully booked. They have high returned guests rate because of their good service. Monark Larion
The most kid friendly resort we've been to so far. Lunch and Dinner Buffets are pricey so I suggest you eat elsewhere :) Dean Naden
I just wanted to drop a note to your wonderful hotel and let you know that we were very impressed! We stayed from December 27, 2016 until February 6, 2017 for our son's wedding in Cebu. During that time, Maureen coordinated a rehearsal dinner and a separate private dinner. During our private dinner, Michael was our butler and he coordinated two private chefs and a beautiful service for our dinner with parents and the intended couple on your tiny island. Everything was perfect - even the weather. We also hosted a rehearsal dinner and had thirty+ guests on the Aqua veranda and the patio below. There was a band that wandered up and my son and his new bride danced and introduced us to friends and family. The food was beautiful, the bar was excellent and Arturo was impressive as well - he handled everything quickly and beautifully! We traveled over 9,000 miles from home to be with you at Shangri-La and we so enjoyed the beach, the accommodations, the spa and even the transportation.
Thank you again for making our stay fabulous. It was a true destination event in our lives. Tell Maureen, Michael, Arturo and Jade (our initial contact with accommodations) that they made a huge impression on us.Ingrid Abad
Our company's awards night were held here and our experience here was really fun. The place was outstanding....for first timer like me, you'll probably say "Wow!" in every corner of this place.
The beach was "Wow!"...there are so many fishes swimming even if you're only at the shore, but wear your sandals or shoes when you swim here because corals might cut your feet.
The pools especially the infinity pool were also "Wow!".
The foods and drinks they were all delicious.
Their service was outstanding...accommodating, friendly and smiling staffs everywhere.
You may say that this was really a five star hotel 😄Shavkat Berdiev
Great hotel for family stay. One of the best things is that you can go snorkeling just in the beach of the hotel. The quality of food is also very good and kids friendly. Another nice part is the presence of kids playgrounds for all age groups, including ezone with games for higher age kidsSa Rang CHOI
Not only room condition, view of room was alsp so wonderful. All staffs were very kind and greeted with smile. I have unforgettable memories.KATE Wei
Breeze beach is so clear that you can see fish easily. The staffs are all kind and thoughtful! Food at Aqua are just nice and perfect with good portion.Junila Entenmann
Number 1-Hotel in Mactan Island large area with 2-big swimming pools.
Very fine food in the buffet restaurant & beautiful open lobby.
Very clean & well trimmed garden.Dongsuk Lee
1. Shuttle bus system was nice and the driver was kind too.
2. Ocean Club Lounge service was great.
3. Ocean-Wing's lobby staffs were really kind.
1. Average facility(include maintenance) was very nice and clean, However, there's a lot of rust at the restroom at second day.
2. Basic reservation missing
2-1) Bukoba restaurant missed my reservation at Saturday which I asked 2 days ago. And the manager's(I think he is a manager or senior) attitude was not very kind when he gave me a seat.
2-2) I requested the room upgrade from ocean wing premier to club room at third day like previous two days, however, they did not notice me whether it is available or not until I asked them(I self checked at third day in the morning).Jacqueline Dy Pico
everything was perfect. except the guest services staff. When I called the guest service, a staff told me that fish feeding was anytime and just ask pellets at the beach. Then when we went to the beach, we were told that it's only on Mondays, Wednesdays and Fridays for the scheduled fish feeding. My sister tried to talk to them and my husband also tried to ask about it. Then about half an hour after, we saw some staff feeding the fishes.. Please train your guest service to answer correctly for schedule of activities so they do not mislead resort guests.Cherrylie Celedonio
It would have been a perfect stay except that I got charged for what's supposed to be a complimentary breakfast.
Your staff is absolutely exceptional. They are very friendly and accommodating.
The room fell short to what I expected for a 5-start accommodation. But everything in it is working well.
The breakfast buffet at the Tides offers a wide range of choices; and the food are tasty.
I only wish I'd more time to explore the resort and try all the activities.John Bullock
It is beautiful. It's has some amazing pools & beaches. Lots to do in both. Staff very friendly and helpful. Rooms are exceptional. Amazing placeMichelle Kim
We have been there to spend our holiday for last 10 years, and we enjoy our stay more and more, especially when we were supported by excellent staffs. This time the customers manager Melanie helped us make our stay even happier.
However, we have to also note that we should book Ocean Club only, to enjoy our holiday routine.
Anyway, we can't wait to go back and meet all the friendly staffs there.